General · Is the price including GST? Yes ,all the price are GST inclusive. · How long is the warranty? All the products we sell come with one year warranty unless specified, original invoice must be provided . · Do I have to create an account before I can make a purchase? Yes, you have to create an account and you can check your order status afterward. · Do you provide Tax Invoices for GST purposes? Yes we do. These are sent with the item if billing address is not provided. Or these will be sent to your billing address after the item has been sent out. · What if I puchased item is out of stock? If you purchased an item which is out of stock you can wait until the stock comes or you can cancel your order without penalty, we will contact you if you have purchased a unstocked product, or contact us if you want to cancel your order. · After I submit an order, how will I be advised of the order's progress? We will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates. · Can I add, change or remove items from my order after it has been submitted? No. Once an order is submitted it can only be amended or edited by calling customer service. Once our warehouses have processed an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided. · I didn't see an order confirmation page. Was my order submitted successfully? If you didn't see an order confirmation page even though you clicked the last order confirmation button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact us to make sure your order was received. Payment · How do I pay? We accept payment from Credit Card, Direct Debit , Cheque. Payment by any type of bank transfer will not be considered payment until the payment has been fully cleared. · Which credit card do you accept? We accept Visa, Master Card. · How much do you charge for credit card payment? We do not charge extra fee for credit card payment · How safe when I'm ordering using credit card on your website? Your ordering and personal information is protected during transmission by using the 128-bit Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit, you can click the "Thatwe secure site" logo at bottom of the page to verify. In addition, the customer data we collect is protected against unauthorized access. · What is your bank account detail? Our bank details are
A&G Limited
03-0195-0617720-000
Westpac, Auckland In the payee field, please use order number as the reference. · Where do I send the cheque to? JAUDIO.co.nz
PO Box 74226
Market Road
Auckland, 1543 · Can I come in and pick up the goods and pay by EFTPOS or Cash? At the moment, we only accept online ordering, thus there will be no pickup. Shipping · How much is the feight? Freight charge is variable depending on the area we are shipping to and the weight/size of the product, the freight cost will be displayed as soon as you add the item in the cart. · Does JAUDIO.co.nz deliver to P.O. Boxes? Yes we can ship to P.O. Boxes for order value up to $300 · When will my order arrive? Depending on the product stock level, if stock level indicator is in Green, all orders placed on weekdays will be shipped within 2 working days, it will ususally arrive the next business day, otherwise it will arrive the following day. Return
· What is your policy on return products All other returns MUST be in resalable condition with complete packaging/manuals/software. All returns must be accompanied by the original invoice within 7 days of purchase. A 15% restocking fee will be charged on all return goods. · How do I acquire a Return Merchandise Authorization number (RMA#)? Please logon to our website, go to your order history and you could click on return a product to request an RMA number · Is it mandatory to have an RMA number in order to return a product? Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. JAUDIO.co.nz will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. JAUDIO.co.nz must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. · What address should I send my return to? The address to send an RMA to is:
JAUDIO.co.nz
PO Box 74226
Market Road
Auckland, 1543
RMA# (write your RMA number here) |
